Privacy Policy
Effective Date: May 1, 2026
Dendai ("we," "us," or "our") operates the website dendai.com and provides AI-powered communication services for medical spas, beauty clinics, and salons. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
Information you provide to us: Your name, email address, phone number, business name, and any other information you submit through our website forms or during onboarding.
Information collected through our AI services: When our AI agents communicate with your clients on your behalf, we process contact details (names, phone numbers, email addresses) and message content (text messages, chat conversations) provided by or about your clients.
Technical information: IP addresses, browser type, device information, pages visited, and cookies or similar tracking technologies used on our website.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our AI communication services.
Respond to your inquiries and provide customer support.
Send you service-related communications.
Analyze website usage to improve user experience.
Comply with legal obligations.
We do not use your data or your clients’ data to train or improve our AI models. Client data is used solely to deliver the services you have contracted us to provide.
3. Third-Party Services
To deliver our services, we use the following third-party providers:
GoHighLevel – CRM and communication platform for managing client interactions.
OpenAI – AI language model provider for generating conversational responses.
Anthropic – AI language model provider for generating conversational responses.
These third-party providers may process personal data on our behalf. We ensure that each provider maintains appropriate data protection standards and contractual safeguards. We encourage you to review their respective privacy policies.
4. International Data Transfers
Dendai is based in Helsingborg, Sweden. However, some of our third-party service providers (including OpenAI, Anthropic, and GoHighLevel) are located in the United States. This means that personal data may be transferred to, stored, and processed in the United States or other countries outside the European Economic Area (EEA).
Where such transfers occur, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure that your data is protected in accordance with GDPR requirements.
5. Data Retention
We retain personal data for as long as necessary to provide our services to you. If you cancel your subscription or terminate your agreement with us, we will delete or anonymize your data and any associated client data within 12 months of cancellation, unless we are required by law to retain it for a longer period.
You may request earlier deletion of your data at any time by contacting us.
6. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission, secure server infrastructure, and access controls limited to authorized personnel.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:
Right of access – You may request a copy of the personal data we hold about you.
Right to rectification – You may request correction of inaccurate or incomplete data.
Right to erasure – You may request deletion of your personal data, subject to legal obligations.
Right to restrict processing – You may request that we limit how we use your data.
Right to data portability – You may request your data in a structured, machine-readable format.
Right to object – You may object to the processing of your data for certain purposes.
Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Cookies
Our website may use cookies and similar technologies to analyze traffic and improve your browsing experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
9. Children’s Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Dendai
Helsingborg, Sweden
Email: [email protected]
Website: dendai.io